1. Contractors
These General Terms and Conditions of Use shall represent the exclusive basis for any legal relationships between
Daniel Werner
(hereinforth also referred to as (SOLWE)
Calle Real del Fargue Nr. 29
18182 El Fargue, Granada
Spain
CIF/VAT-Id : (ES)X5831297S
Tel: +34-610-232546
e-mail: sales@solwe.com
and the customers which are constituted via the Solwe Shop with the URL www.solwe.shop and the e-mail sales@solwe.com.
The General Terms and Conditions of Use serve to comply with all legal requirements regarding the information of the customer and have to be read and understood by any customer before confirming his order. Moreover, the customer can also print or save the General Terms and Conditions.
1.1. Validity
These General terms and Conditions shall apply in the version applicable at the time of placing the order.
2. Orders and Shipping
The orders are delivered once they've been confirmed and the total amount of the invoice has been received by SOLWE. Packages are generally dispatched within two working days (Monday to Friday) after receipt of payment and the customer will receive a tracking number. The orders are shipped in discreet packaging and contain a copy of the order's invoice. The goods are at the risk of SOLWE from the time when the goods are transferred to a carrier for delivery until they arrive at their destination as far as accidental loss or damage is concerned. Damaged products have to be reported and documented (e.g. taking a photograph) within 48h after reception to sales@solwe.com. Depending on the damage SOLWE will then decide to either replace the product partially or completely at its expense.
2.1 Shipping costs
The flat rate shipping fees for each region are indicated on www.solwe.shop. Spain: 8,00€; European Union: 12,00€, World non U.E.: 22,00€. Orders higher than 90,00€ (taxes included): free shipping. Shipping fees include taxes, handling and packing fees as well as postage costs.
2.2 Delivery times
Once the parcel has been sent off, the delivery times under normal circumstances are two working days for shipments inside Spain, two to seven working days for shipments inside the European Union and four to twelve working days for shipments to any destination outside the European Union. The customer can always verify the current situation of the shipment accessing his customer account on www.solwe.shop or sending an e-mail to sales@solwe.com.
Any dates specified by SOLWE for delivery of the goods are intended to be an estimate and are not binding. In case of force majeure or other circumstances that obstruct or impede the processing of the order, SOLWE has the right to cancel the order or to delay the delivery, even when the order should have been confirmed previously. In this case SOLWE shall not be liable for damages for non-performance and refund the customers' payment immediately in the case of cancellation. The delivery times will be extended while the special circumstances persist and the customer has not cancelled the order.
2.3 Rights of the customer
As long as SOLWE has not processed and sent off the order, the customer can cancel the order by written notification to sales@solwe.com and is entitled to a refund of the full amount previously payed.
Once the order has been sent off, SOLWE shall not be liable for possible delays of the delivery times due to third-party responsibility. If the order is not delivered to the destination indicated by the customer within the estimated delivery time, SOLWE will try to track the shipment with its tracking number. SOLWE has 40 working days after the estimated date of delivery to locate the shipment. If within this period of time the whereabouts of the shipment can not be clarified, the customer is entitled to receive a new shipment totally free of charge or to cancel the order and get a refund of the full amount previously payed.
2.4. Obligations of the customer
The customer is fully responsible for delivery problems due to mistakes in the delivery address indicated. It's also the customers responsibility to comply with the custom rules and local laws in the country of destination.
When the order is shipped to the destination indicated by the customer but is returned to SOLWE because it could not be delivered or nobody at the destination of delivery accepted the order, SOLWE will keep and store the parcel for the client. If the client wants the order to be shipped again, he will be charged the corresponding additional shipping and handling fees. The customer also has the right to cancel the order and get a refund of the full amount previously payed.
3. Secure Payment (SSL)
After you've chosen your products click 'proceed to checkout' in order to confirm and pay your order. You can pay your order by bank wire to the official bank account of SOLWE, by credit card or by PayPal. PayPal allows easy and safe direct online payments but also admits credit card payments.
SOLWE will assume the fees for credit card and Paypal payments (not for bank wires) which means that you'll only pay the price indicated without any additional costs for you.
If you choose the bank transfer option you'll receive our bank details on the screen and by e-mail after confirming your order. NOTE: We can only process your order if we receive the full amount indicated on the invoice. Possible banking fees are to be assumed by the buyer.
If you choose the PayPal option, then you'll be redirected to the secure SSL-encoded PayPal server. PayPal is a global e-commerce business allowing fast, easy and direct payments through your e-mail account. Millions of businesses and customers worldwide use and trust PayPal.
Payments by credit card are redirected to an SSL-encoded bank environment and are subject to the security standards of the bank and the provider of the credit card. You can also make credit card payments using the PayPal environment.
NOTE: Nobody from the SOLWE knows or will ever ask you for your bank account, PayPal or credit card details!
4. Privacy policy and Data protection
SOLWE takes the protection of personal data very seriously. We strictly adhere to the requirements of the European GDPR (General Data Protection Regulation) and the Spanish LOPDGDD (Organic Law on the Protection of Personal Data and Guarantee of Digital Rights). Below you will find information regarding the handling of confidential data and our privacy policy.
The entry of personal or business data required for the provision of services is voluntary. Customer data is stored in an SSL-secured area, and only SOLWE has access to it. The data is used exclusively for processing orders and will not be disclosed to third parties unless there is a legal obligation to do so.
To receive the newsletter, the customer must give their explicit consent and can revoke this at any time.
Customers may request information regarding the content and purpose of data processing at any time by emailing sales@solwe.com. Furthermore, data can be modified or deleted upon request.
In accordance with Spanish legislation, the mandatory retention period for tax-relevant data is six years. After this period, the data will be automatically deleted.
The use of published postal addresses, telephone numbers, and email addresses for advertising and marketing purposes is prohibited. Offenders sending unsolicited spam will be held accountable.
5. Right of Withdrawal
Due to the impersonal nature of online and e-commerce purchasing, the law grants the customer a right of withdrawal. The customer has the right to cancel his declaration of contract without stating a reason within 14 days after having received the product.
5.1 How to use the right of withdrawal
The customer doesn't have to state any reason in order to make use of his right of withdrawal, but it is important that he can prove that SOLWE has received his notification of withdrawal. Therefore it's convenient that he sends an e-mail to sales@solwe.com stating his intention to return the product making use of his right of withdrawal.
The notification of withdrawal has to include the customer's details, the reference number of the order and the number of the corresponding invoice.
5.2 What are the consequences of the cancellation?
In the event of an effective cancellation the mutually provided goods and services shall be returned. In case the customer cannot return or surrender the received goods and services as well as benefits enjoyed (e.g. benefits from usage) in total or in part or only in deteriorated condition, he'll have to, if applicable, provide compensation insofar. For the deterioration of the goods or for benefits enjoyed this only applies insofar as the use or the deterioration of the goods is due to a handling of the goods which exceeds the testing of the properties and the functionality. “Testing of the properties and functionality” means examining and trying out the goods as it is possible and usual to do for instance in a retail shop. The customer has to bear the shipping costs of return.
Once SOLWE has received the notification of withdrawal and the returned product it has to refund the corresponding payments within 30 days.
6. SOLWE@ Warranty
NOTE: SOLWE is proud of its customer service! Still, the SOLWE@ manufacturer's warranty can only be claimed directly from SOLWE by customers who have purchased the product directly from SOLWE. Otherwise the customer has to contact the shop or vendor where he bought it.
SOLWE products have a two-year warranty beginning with the date of purchase. The products have to be handled carefully, as damage due to accidental breaking of e.g. the glass pieces is not covered by the warranty. SOLWE only assumes responsibility for the usage as described in the operating instructions. Components subject to natural wear and tear (e.g. filters) or improper operation are excluded from the warranty.
If a customer feels entitled to claim his warranty rights, he has to send an e-mail to sales@solwe.com providing his customer information and the date of purchase and describing the damage and under which circumstances it occurred. In order to accelerate the procedure it will be very helpful to attach a picture of the damage to the e-mail. The SOLWE Team will attend the request immediately and make sure to solve the issue as fast as possible.
7. Applicable Law
This agreement is governed by the laws of Spain excluding UN sales law.
8. Place of Jurisdiction
The place of jurisdiction for all disputes arising from the contractual relationship is exclusively Granada (Spain).
9. Disclaimer
Should individual provisions of these General Terms and Conditions be or become null and void, the validity of the remaining provisions shall remain unaffected thereby. The invalid condition shall be replaced by the legally valid one.
Daniel Werner, El Fargue, February 2026 ©